At TBM, we strive to provide efficient and reliable delivery services to ensure that you receive your orders in a timely manner. Our Delivery Policy outlines important information regarding shipping methods, delivery times, and related procedures.
Order Processing:
Once your order is placed, it will be processed promptly by our team. Orders placed before 3pm on business days will typically be processed and shipped on the same day. Orders placed after 3pm or on weekends and holidays will be processed on the next business day.
Shipping Methods:
We offer several shipping options to accommodate your needs, including standard and expedited shipping. All of our prices are included standard delivery charges i.e. delivery within 2-3 business days.
For next day/expedited delivery of parcels under 2kg, additional £1+ VAT will be charged.
For next day/expedited delivery of parcels between 2-30kg, additional £3.15 + VAT will be charged.
Please get in touch on info@tbmtrading.com if you want to arrange pallet delivery for your bulk purchase orders.
Delivery Times:
The delivery times will vary depending on your location and the shipping method selected. Standard shipping typically takes 2-3 business days, while expedited shipping may deliver your order next day based on your delivery location.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimate the expected delivery date.
Delivery Issues:
In the rare event that your order is delayed or encounters any issues during transit, please contact our customer service team for assistance. We will work diligently to resolve any delivery-related issues and ensure that your order reaches you as soon as possible.
International Shipping:
We currently offer shipping within the UK only. For international orders, please contact our customer service team for assistance and information regarding shipping options and associated costs.
Contact Us:
If you have any questions or concerns about our Delivery Policy or the status of your order, please don't hesitate to contact us at info@tbmtrading.com. Our dedicated team is here to assist you every step of the way.